Terms & Conditions

JAY RESTORATIONS CORP.

TERMS AND CONDITIONS

Effective Date: October 10, 2026

Welcome to Jay Restorations Corp. These Terms and Conditions govern your use of our website, booking services, sneaker restoration services, payments, and customer transactions.

By submitting a booking, paying a deposit, dropping off sneakers, or purchasing any service from Jay Restorations Corp., you acknowledge that you have had the opportunity to review these Terms and Conditions.

Please read these terms carefully before booking a service.

1. ABOUT JAY RESTORATIONS CORP.

Jay Restorations Corp. is a sneaker restoration and care business specializing in sneaker cleaning, color restoration, sole repairs, reglue services, and other restoration treatments designed to improve the appearance and condition of footwear.

Our business operates primarily through scheduled appointments and coordinated customer handoffs. Our restoration workspace is not a public walk in retail location.

Business Name: Jay Restorations Corp.

Email: jayrestorations0@gmail.com

Phone: (646) 694 2553

Service Area: New York City and Westchester County, subject to availability and confirmed arrangements.

2. SERVICES OFFERED

Jay Restorations Corp. offers a variety of sneaker restoration and care services, which may include:

Sneaker Spa: Professional sneaker cleaning and care.

Color Refresh: Color restoration and cosmetic improvement.

Sole Fix: Sole repairs, reglue services, and related corrective work.

Total Revival: A comprehensive restoration package that may include multiple treatments depending on the agreed scope of work.

Additional services may be offered through our website, booking process, or direct customer communication.

Each service is subject to the condition of the sneakers, the materials involved, the treatment requested, and the results reasonably achievable.

Not every defect can be completely corrected. Additional work outside the original service may require a separate quote and customer approval before proceeding.

Jay Restorations Corp. reserves the right to update its service offerings and pricing for future bookings.

3. APPOINTMENTS AND BOOKING REQUIREMENTS

Customers must complete the required booking form on our website and receive confirmation before their appointment is considered secured.

Bookings are subject to availability. Submitting a booking request does not guarantee an appointment until confirmation has been provided.

Customers must follow the drop off instructions, scheduled time, and location communicated by Jay Restorations Corp.

Our restoration workspace is private and is not available for unannounced visits or walk ins.

Customers are responsible for arriving at the confirmed location and time. If a customer cannot attend an appointment or expects to arrive late, they should contact us as soon as possible.

We reserve the right to reschedule appointments when reasonably necessary because of operational issues, emergencies, weather, or other unforeseen circumstances.

4. BOOKING DEPOSIT

A $25 booking deposit is required to secure a booking.

The $25 booking deposit is applied toward the total restoration service price. The remaining balance is due at pickup when the customer collects their restored sneakers.

Unless otherwise stated in writing or required by applicable law, the booking deposit is generally nonrefundable once the appointment has been secured, subject to applicable cancellation terms and circumstances where Jay Restorations Corp. cannot provide the booked service.

Customers should review the deposit amount and conditions before completing their booking.

5. PRICING AND SERVICE QUOTES

Service prices are communicated through our website, booking process, invoice, receipt, or direct customer communication.

The applicable base price is the price agreed upon when the order is confirmed, subject to any additional services or fees subsequently approved by the customer.

Additional charges may apply for:

Rush restoration services.
Customer requested alternative locations.
Additional restoration work outside the original quote.
Special materials or treatments.
Storage fees disclosed in advance.
Other optional services approved by the customer.

We will disclose additional charges and obtain approval before proceeding with additional paid work.

No undisclosed optional service fee will be added after the customer has committed to an order.

6. STANDARD RUSH SERVICE FEE

A standard $25 rush service fee applies to approved requests for expedited restoration services.

The rush fee is separate from the restoration service price and any other applicable fees.

Rush service is subject to availability, workload, the complexity of the restoration, and the condition of the sneakers.

A rush request is not confirmed until Jay Restorations Corp. approves the request and communicates the expected completion time.

Payment of the rush fee does not guarantee a particular result or a completion time that has not been expressly confirmed.

If we accept a specific rush deadline and subsequently cannot meet it, we will work with the customer on an appropriate resolution consistent with the agreement and applicable law.

7. CUSTOMER RELOCATION FEE

A standard $25 customer relocation fee applies whenever a customer requests a drop off, pickup, or handoff at a location other than the locations listed or designated by Jay Restorations Corp.

The fee applies to customer requested alternative locations regardless of whether the customer believes the change requires additional travel or coordination.

The relocation fee is separate from the restoration service price and any applicable rush service fee.

The alternative location must be approved by Jay Restorations Corp. The $25 relocation fee must be communicated to and approved by the customer before the alternative arrangement is confirmed.

Requests for locations outside the designated options are subject to approval. Jay Restorations Corp. is not obligated to accommodate every requested location.

The relocation fee does not apply when Jay Restorations Corp. independently changes the agreed location for its own operational reasons.

8. RESTORATION TIMEFRAMES

Standard restoration services typically require 3 to 5 business days.

Actual completion times depend on the severity of the sneakers’ condition, the requested service, material requirements, workload, and the complexity of the restoration.

Sneakers with extensive damage or more demanding restoration needs may require additional time. Examples include:

Severe discoloration or oxidation.
Extensive repainting, particularly on absorbent materials such as sneaker tongues.
Peeling paint, coatings, or surface materials.
Sole separation or complicated reglue work.
Cracked, weakened, or deteriorating materials.
Multiple restoration treatments requiring additional drying or curing time.

Extremely damaged sneakers and complex restorations may require approximately two weeks or longer.

Customers acknowledge that the severity of the sneakers’ condition directly affects the time required to complete the work.

Turnaround times are estimates and are not guaranteed deadlines unless a specific completion date has been expressly confirmed in writing.

Jay Restorations Corp. will make reasonable efforts to communicate significant delays and provide updated completion estimates.

A delay does not automatically entitle a customer to a refund when work has already been performed or costs have been incurred. Applicable consumer rights and express written commitments will be respected.

9. RESTORATION RESULTS AND LIMITATIONS

Our goal is to improve the appearance and condition of your sneakers through professional restoration techniques.

However, restored sneakers will not necessarily return to their original factory condition or appear 100% brand new.

Results depend on the sneakers’ age, materials, construction, existing damage, previous repairs, storage conditions, and previous cleaning or restoration attempts.

Customers acknowledge the following limitations:

Existing stains, discoloration, scratches, scuffs, and creases may not be completely removed.
Yellowing may be reduced but may not disappear entirely or remain permanently absent.
Paint and dyes may absorb unevenly or produce slight differences in color, texture, or finish.
Previously damaged materials may remain visibly imperfect after treatment.
Existing defects may become more apparent after dirt, coatings, or surface discoloration are removed.
Certain structural issues may not be repairable through cosmetic restoration.
Some materials may react unpredictably to cleaning solutions, paint, adhesives, or other treatments.

We do not guarantee that every defect will be eliminated or that a restoration will achieve a particular appearance unless that outcome is expressly guaranteed in writing.

Customers should communicate their expectations and any special requirements before work begins.

10. PREEXISTING DAMAGE AND MATERIAL RISKS

Customers should disclose known damage, previous repairs, material weaknesses, and relevant restoration history before submitting sneakers.

Examples include loose soles, separating midsoles, cracked leather, deteriorating foam, weakened stitching, peeling coatings, brittle materials, and previous chemical treatments.

Sneakers may deteriorate naturally over time, and restoration cannot reverse every form of aging or material breakdown.

Where reasonably identifiable risks arise during inspection or treatment, we may contact the customer to discuss the condition, available options, and potential limitations before proceeding.

If unexpected damage or a material weakness becomes apparent during restoration, we may pause work and seek customer approval for any proposed additional treatment.

Customers acknowledge that restoration involves working with existing materials and that certain risks cannot be completely eliminated.

This acknowledgment does not waive rights or remedies that cannot lawfully be waived.

11. LIABILITY AND CUSTOMER PROPERTY

Jay Restorations Corp. will exercise reasonable care when handling customer property and performing restoration services.

We are not automatically responsible for preexisting defects, deterioration, undisclosed material weaknesses, or outcomes that could not reasonably be prevented despite appropriate care.

Any assessment of responsibility will take into account the original condition of the sneakers, the agreed scope of work, the treatment performed, available documentation, and applicable law.

Customers submitting valuable, rare, collectible, or sentimental sneakers should disclose this information before treatment so that any special handling requirements can be discussed.

Nothing in these Terms excludes liability for negligence, gross negligence, willful misconduct, or any other liability that cannot lawfully be excluded or limited.

12. AUTHENTICITY AND OWNERSHIP

Jay Restorations Corp. provides restoration services and does not automatically authenticate sneakers or certify that any item is genuine.

Customers represent that they have the legal right to submit the sneakers for restoration.

Unless authenticity verification is expressly included in a separate written agreement, accepting or restoring a pair does not constitute confirmation of authenticity.

Customers should remove personal belongings and accessories that they do not want included in the restoration process before drop off.

Any special handling instructions should be communicated before treatment begins.

13. REFUND AND CANCELLATION POLICY

All sales are final as a general policy. Refunds are not automatically provided for completed services simply because a customer changes their mind or prefers a different cosmetic outcome.

Because restoration involves labor, materials, reserved appointment capacity, and individualized treatment, cancellation and refund requests will be assessed according to the stage of the order, the applicable agreement, and the law.

Before restoration begins: Customers requesting cancellation should contact us promptly. Any refund of service payments will depend on the circumstances, costs incurred, applicable cancellation terms, and legal requirements.

After restoration begins: Refunds are not automatic merely because a customer changes their mind or expects results beyond the agreed scope of service.

Completed services: All sales are final as a general policy once an order has been completed and accepted, subject to applicable consumer protection laws and any valid claim that the agreed service was not properly performed.

Booking deposits: The separate $25 booking deposit is generally nonrefundable once an appointment is secured, subject to the exceptions described in these Terms and applicable law.

Additional services: Approved additional work may result in additional charges. Customers will be informed of such charges before the additional work begins.

Nothing in this section eliminates a refund, correction, or other remedy required by law or expressly promised by Jay Restorations Corp.

14. CUSTOMER CONCERNS AND SERVICE DISPUTES

Customers should inspect their sneakers promptly upon return and contact us as soon as reasonably possible if they believe the agreed service was not performed as described.

When reporting a concern, customers should provide:

Their name and order details.
A clear description of the issue.
Photographs of the affected areas where possible.
Relevant information about the sneakers’ original condition.

Jay Restorations Corp. may review original condition photographs, service records, customer communications, and the work performed to assess the concern.

Where an issue is attributable to a failure to perform the agreed service, we will consider an appropriate resolution, which may include a correction or another remedy required by law.

A subjective preference for a different result does not by itself establish that the service was improperly performed.

Where reasonably possible, customers should contact us before arranging additional treatment or repairs to a disputed area so that the concern can be assessed fairly.

15. PAYMENT TERMS

Accepted payment methods may include:

Cash.
Zelle at jayrestorations0@gmail.com.
Cash App at $JayRestorations.
Card or tap payment, subject to applicable processing terms.
Invoice payment through an approved payment method.

Tap payment is preferred where available.

The $25 booking deposit is applied toward the total restoration service price.

The remaining balance must be paid in full at pickup before the restored sneakers are released to the customer, unless another arrangement has been expressly agreed upon in writing.

Any applicable rush fees, customer relocation fees, or approved additional service charges will be included in the total amount due.

Customers are responsible for verifying payment details and ensuring that payments are sent to the correct account.

Receipts or payment confirmations will be provided as appropriate.

Any card surcharge will be disclosed before payment and applied only where permitted by applicable law. All payment fees must comply with applicable disclosure and pricing requirements.

16. PICKUP, DROP OFF, AND RETURN ARRANGEMENTS

Drop off, pickup, and return arrangements are coordinated individually.

Customers must follow the location and timing confirmed for their specific order.

A location is not confirmed until Jay Restorations Corp. expressly approves the arrangement.

Customers should verify the agreed location and time before traveling. Changes may be necessary because of scheduling, weather, transportation, or other operational circumstances.

Any shipping or third party courier arrangement must be expressly agreed upon. Applicable charges, timelines, and responsibility for transit will be communicated as part of the arrangement.

Customers should inspect the order at handoff where reasonably possible.

17. STORAGE FEES AND UNCOLLECTED ORDERS

Customers are responsible for arranging collection once notified that their sneakers are ready.

Where applicable, a $15 weekly storage fee may be charged for orders that remain uncollected after the disclosed collection period.

The storage fee, the date it begins, and the applicable collection deadline must be communicated to the customer in advance.

We will make reasonable efforts to contact customers regarding outstanding orders.

Uncollected sneakers will be handled in accordance with applicable law and any required notice procedures. A delayed pickup alone does not authorize Jay Restorations Corp. to dispose of customer property.

Customers who require additional collection time should contact us promptly.

18. PHOTOGRAPHS, VIDEOS, AND MARKETING

Jay Restorations Corp. may photograph or record sneakers before, during, and after restoration for order documentation, quality control, and customer service purposes.

These records may help document the original condition of the sneakers and the work performed.

Public marketing use of customer identifying information, private communications, or customer likenesses requires appropriate permission.

Where a customer separately authorizes promotional use of restoration photographs, the agreed permission will govern that use.

19. PRIVACY AND CUSTOMER INFORMATION

We may collect information necessary to process bookings, communicate with customers, perform services, issue receipts, coordinate pickups, and maintain business records.

Customers should provide accurate booking and contact information.

We will handle personal information according to our applicable privacy practices and legal obligations.

Customers should not send payment passwords or unnecessary sensitive personal information through ordinary booking messages.

Any separate Privacy Policy published on our website will apply to the handling of personal information as described in that policy.

20. THIRD PARTY SERVICES

Payment processors, booking tools, communication platforms, and delivery providers may be operated by third parties.

Use of these services may be subject to their own terms and privacy policies.

Jay Restorations Corp. is not responsible for independent systems or policies outside its control, but remains responsible for its own obligations under applicable agreements and law.

21. UNFORESEEN CIRCUMSTANCES

Circumstances beyond our reasonable control may affect appointment availability, turnaround times, material supplies, or return arrangements.

Examples include severe weather, transportation disruptions, emergencies, utility failures, supply shortages, and other unexpected operational interruptions.

We will make reasonable efforts to communicate material impacts and arrange suitable next steps.

This section does not eliminate obligations that remain enforceable under applicable law.

22. CHANGES TO THESE TERMS

Jay Restorations Corp. may update these Terms and Conditions as its business operations, services, and legal obligations evolve.

The current version will be published on our website with its effective date.

Changes generally apply to future bookings and transactions. Existing orders remain subject to the terms agreed upon for those orders, except where a change is mutually agreed upon or required by law.

Customers should review these Terms before making a new booking.

23. GOVERNING LAW AND DISPUTES

These Terms and Conditions will be interpreted in accordance with applicable laws of the State of New York, without excluding mandatory consumer protections that apply to a customer or transaction.

Customers are encouraged to contact Jay Restorations Corp. first if a concern arises so that we can attempt to resolve the matter directly.

Nothing in these Terms prevents either party from exercising a legal right or pursuing a remedy available under applicable law.

Any dispute will be handled in a court or other forum with proper jurisdiction under applicable legal rules.

24. SEVERABILITY

If any provision of these Terms and Conditions is found to be unlawful or unenforceable, that provision will be limited or severed to the extent necessary.

The remaining provisions will continue in effect to the extent permitted by law.

25. ENTIRE AGREEMENT

These Terms and Conditions, together with the applicable booking confirmation, approved service quote, invoice, and any additional written agreement, govern the customer transaction.

If a specific written agreement expressly conflicts with these general Terms, the specific agreement will control to the extent of the conflict.

Any modification must be confirmed in writing by an authorized representative of Jay Restorations Corp.

26. CONTACT INFORMATION

For questions about these Terms and Conditions, bookings, restoration services, payments, or an existing order, please contact:

Jay Restorations Corp.